Return Policy
Online Order Return Policy
All sales are final. We accept limited returns or exchanges for products that arrive damaged or have missing parts. Please report damage or missing parts within 48 hours of delivery or pickup.
Refunds and Exchanges
- Once your online order delivery or pick-up is confirmed via phone or email by our Customer Service Department, no refund can be issued, except for the limited damage or missing-parts returns described above.
- After you sign off on the item and take it home with you, no refund can be issued except for the limited damage or missing-parts returns described above.
- Product-selection changes are allowed after placing the order, provided the order has not been picked up or gone out for delivery. After pickup or dispatch, exchanges are limited to approved damage or missing-parts cases reported within 48 hours of delivery or pickup.
- At Direct Discount Furniture & Mattress, all sales are final, with limited returns or exchanges for damage or missing parts reported within 48 hours of delivery or pickup.
- We sell brand-new merchandise only; therefore, we are unable to accept any furniture that has been used.
- For sanitary and health reasons, we do not bring used merchandise back into our warehouse.
- Cancellation requests for regular orders are handled according to the cancellation terms below. The limited damage or missing-parts return or exchange exceptions described above still apply.
Cancellations and Cancellation Fees
- For regular local and out-of-state orders, cancellations within 24 hours of placing the order carry no cancellation fee.
- After 24 hours, cancellations require management approval. Approved cancellations after 24 hours carry a 25% cancellation fee of the entire invoice amount.
- Please contact our store directly to request a cancellation.
Special Orders
- If a customer places a special order, the invoice must be paid in full before the merchandise can be ordered. Special orders cannot be canceled once placed, including within the first 24 hours or after shipping. There are no refunds on special orders.
Out of State Order Return Policy
If you live outside of Texas, please report damage or missing parts within 48 hours of delivery or pickup. The cancellation terms above also apply to out-of-state orders.
Refunds and Exchanges
- Once an out-of-state online order delivery or pick-up is confirmed via phone or email by our Customer Service Department, no refund can be issued, except for the limited damage or missing-parts returns described above.
- After you sign off on the item and take it home with you, no refund can be issued except for the limited damage or missing-parts returns described above.
- Product-selection changes are allowed after placing the order, provided the order has not been picked up or gone out for delivery. After pickup or dispatch, exchanges are limited to approved damage or missing-parts cases reported within 48 hours of delivery or pickup.
Shipping Insurance
- For out-of-state orders, customers have the option to purchase Shipping Insurance at the current rate for their shipment. Additionally, customers may purchase a protection plan to further insure the furniture they have purchased.
User Agreement
This User Agreement (“User Agreement”), the Direct Discount Furniture & Mattress Privacy Policy (“Privacy Policy”), and all policies posted on our website describe the terms and conditions with which we offer you, a registered user (also referred to as “you,” “your,” or “user”), access to and use of our furniture marketplace services (collectively, “Services”). When you accept the terms and conditions of this User Agreement, you agree and acknowledge that at any time, we may modify these terms and conditions.
If we make changes, we will notify you via email and/or by posting the modified User Agreement on our website, updating the “Last Revised Date” accordingly. Your continued use of our Services following the effective date of such changes constitutes your acceptance and consent to any modified terms.