Refund policy

All sales are final. We accept limited returns or exchanges for products that arrive damaged or have missing parts. Please report damage or missing parts within 48 hours of delivery or pickup.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@directdiscountfurnituremattress.com. Please note that returns will need to be sent to the following address: 1619 Texas Parkway, Missouri City TX ,77489 

If your return is accepted, local returns are made at our store. For approved out-of-state returns, we’ll provide a prepaid return shipping label. We’ll provide instructions on how and where to return your item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@directdiscountfurnituremattress.com.

Damages and issues
Please inspect your order upon delivery or pickup and contact us within 48 hours to report damage or missing parts so that we can evaluate the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
We accept limited returns or exchanges for products that arrive damaged or have missing parts reported within 48 hours of delivery or pickup.

For cancellation terms and product-selection changes before pickup or dispatch, please see our Return Policy.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we’ll issue your refund to your original payment method within 5 business days of approval. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@directdiscountfurnituremattress.com.

Direct Discount Furniture & Mattress LLC