Delivery & Shipping Policy
🚚 Delivery & Shipping Policy
Direct Discount Furniture & Mattress — Missouri City, TX
📍 Local Delivery — Houston Metro Area
We deliver across the greater Houston metro area from our showroom in Missouri City, TX. Delivery options and rates are calculated at checkout based on your address and zone.
🛠️ Delivery Service Levels & Pricing
| Service | What's Included | Rate | Timeframe |
|---|---|---|---|
| 🚚 Standard Drop-Off | Delivery to doorstep or ground floor entrance. No appointment required for most areas. | $75.00 | 1–3 business days |
| 🛋️ Delivery + Assembly | Room of choice placement, full assembly, and cleanup. Appointment required. Included on select items. | $99.00 | Scheduled within 2–5 business days |
| ✨ White Glove Service | Premium full-service delivery, assembly, room placement, and debris removal. Rate varies by zone. | From $124.99 — up to $149.00 by zone | Scheduled appointment required |
| 🛝 Mattress Services | Professional mattress setup and/or old mattress removal. Available on select mattress lines at checkout. | See checkout for pricing | Scheduled with delivery |
| 🏪 In-Store Pickup | Pick up at our Missouri City showroom. No appointment needed — bring your order confirmation. | FREE | Available same day or next day |
✨ Free Local Delivery Available
Select furniture and mattress products qualify for free local delivery within the Houston area. Eligible items are automatically identified at checkout — no coupon needed.
🏪 Store Location & Hours
Direct Discount Furniture & Mattress
Missouri City, TX
| Day | Hours |
|---|---|
| Monday — Saturday | 10:00 AM – 8:00 PM |
| Sunday | 10:00 AM – 8:00 PM |
Want to schedule an appointment or confirm availability? Contact us here.
📦 Shipping — Outside Local Delivery Area
For customers outside our local delivery radius, we ship across the continental United States.
- Shipping rates calculated at checkout
- Standard delivery: 7–21 business days
- Large items ship via freight carrier with scheduled appointment (curbside delivery)
- White Glove upgrade available on freight orders
- Inspect all items upon arrival — report any damage within 48 hours with photos
🛡️ Damage & Claims Policy
Local Delivery: Please inspect your items at the time of delivery. If you notice any damage, note it with the delivery team before they leave and contact us within 48 hours with photos.
Freight Shipments: Inspect all items upon arrival before signing. Report any damage within 48 hours of delivery with photos to our team.
🗓️ Cancellations & Rescheduling
- Need to reschedule? Contact us at least 24 hours before your scheduled delivery window.
- Same-day cancellations or no-shows may be subject to a rescheduling fee.
- Order cancellations must be requested before the item is dispatched for delivery.
❓ Frequently Asked Questions
Do you deliver upstairs or to upper floors?
Standard Drop-Off is ground floor only. Delivery + Assembly and White Glove services include upper floor placement — please mention this when scheduling.
What if I’m not home during delivery?
For scheduled services, someone 18+ must be present to receive the delivery. If no one is available, a rescheduling fee may apply.
Can I track my delivery?
Yes — you’ll receive updates via email or text once your order is dispatched. For local delivery, our team will contact you to confirm your delivery window.
What areas do you deliver to?
We cover the greater Houston metro area. Not sure if you’re in our zone? Enter your address at checkout or contact us and we’ll confirm.
Do you remove old furniture?
Old mattress removal is available on select mattress orders. For furniture removal, please contact us in advance to check availability.
Have more questions? Contact our team — we’re happy to help!