Politique d’expédition

If you have any issues with the item(s) you have ordered online, please notify us as soon as possible.

Once your online order delivery or pick-up is confirmed via phone or email by our Customer Service Department, no refund can be issued.
After you sign off on the item and take it home with you, no refund of any kind can be issued. Only reselection at our store will be available, and you will be responsible for any additional delivery costs.
AtDirect Discount Furniture & Mattress LLC, we have a no returns or exchange policy, and all sales are final.
We sell brand-new merchandise only; therefore, we are unable to accept any furniture that has been used.
For sanitary and health reasons, we do not bring used merchandise back into our warehouse.
Once your invoice has been signed and/or initialed, cancellations cannot be made for any reason. Refunds are not given for any reason on any invoice.

With the approval of upper management, there will be a 25% cancellation fee of the entire invoice amount on all canceled orders.

If a customer places a special order, the invoice must be paid in full before the merchandise can be ordered. There are no refunds on special orders.

If you live outside of Texas and have any issues with the item(s) you have ordered online, please notify us as soon as possible.

Once an out-of-state online order delivery or pick-up is confirmed via phone or email by our Customer Service Department, no refund can be issued.
After you sign off on the item and take it home with you, no refund of any kind can be issued. Only reselection at our store will be available, and you will be responsible for any additional delivery costs.

For out-of-state orders, customers have the option to purchase Shipping Insurance at the current rate for their shipment. Additionally, customers may purchase a protection plan to further insure the furniture they have purchased.

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