Politique de résiliation
Purchase Options & Cancellation Policy
AtDirect Discount Furniture & Mattress LLC, we are committed to providing our customers with a smooth and transparent shopping experience. Please review our policies regarding purchase options and cancellations below:
Purchase Options
We offer the following purchase options for your convenience:
- In-Store Purchases: Customers can view and purchase products directly at our store location.
- Online Orders: Browse and order through our website 24/7 for convenient delivery or pickup options.
- Financing Options: Flexible payment plans may be available for qualified buyers through third-party financing partners. Please review the terms and conditions of financing agreements carefully before completing your purchase.
Cancellation Policy
1. Order Cancellation by Customer:
- Before Shipment: Orders canceled before being shipped or prepared for pickup are eligible for a full refund.
- After Shipment: Orders canceled after shipping or pickup preparation will be subject to a restocking fee of 50% or flat fee if applicable] and any applicable shipping fees.
2. Non-Cancellable Items:
- Custom or special-order products cannot be canceled after production has begun.
- Clearance and final sale items are non-cancellable and non-refundable.
3. Cancellation by Direct Discount Furniture & Mattress:
We reserve the right to cancel orders under the following circumstances:
- Inventory or availability issues
- Fraudulent activity or suspected security concerns
- Errors in product information or pricing
If your order is canceled by us, you will be notified promptly, and a full refund will be issued.
How to Cancel an Order:
To cancel your order, please contact us immediately:
- Phone: 346-342-7626
- Email: ddfurnitureandmattress@gmail.com
Please provide your order number and reason for cancellation.
We appreciate your understanding and thank you for choosing Direct Discount Furniture & Mattress.