Santana Velvet

Delivery & Pickup Options

At Direct Discount Furniture & Mattress, we offer flexible delivery and pickup options to suit your needs.

Outdoor Drop-Off

Enjoy a hassle-free delivery experience with our Outdoor Drop-Off service. Your furniture will be delivered to the exterior entrance of your home or building on the ground floor.
✅ No appointment needed
❌ No assembly, demonstration, or cleanup

Indoor Drop-Off/ Room of Choice(Available in Houston Only) $99

For customers in Houston, we offer Indoor Drop-Off service. Your order will be placed just inside your front door for added convenience.
✅ Appointment required
✅ Light assembly, demonstration, or cleanup

Variables determined at check out

Room of Choice Delivery $149(Available in Hou-Texas Only)

Want your furniture delivered to a specific room in your home? With this service, our team will place your items exactly where you need them.
✅ Appointment required

✅ light assembly, demonstration, or cleanup, some Variable may apply

Viariables determined at check out

White Glove Delivery – $299 (Available Outside Houston City Limits & Louisiana Only)

Upgrade to our premium White Glove Delivery service for a stress-free setup.
✔️ Delivered to your room of choice
✔️ Full assembly
✔️ Demonstration & cleanup included
✅ Appointment required

In-Store Pickup – Free

Want to skip the delivery wait? Choose free in-store pickup and collect your furniture at your convenience. If you need assistance with delivery, we offer affordable shipping options in your area.

📌 For more details, check our Delivery Policy or contact us!

Upgrade Your Living Space Today - Lease to Own Stylish Furniture

At Direct Discount Furniture & Mattress, we want to make your shopping experience smooth and hassle-free. Below are answers to some common questions about our products, delivery, and policies.

Ordering & Payment

1. What payment methods do you accept?

We accept credit/debit cards (Visa, MasterCard, Discover, American Express), PayPal, and financing/lease-to-own options.

2. Do you offer financing or lease-to-own options?

Yes! We offer financing and lease-to-own options to help you get the furniture you need with flexible payments. Contact us for more details!

3. Can I modify or cancel my order after placing it?

Orders can only be modified or canceled within 24 hours of purchase. Please contact us as soon as possible if changes are needed.

Delivery & Pickup

4. What delivery options do you offer?

We offer multiple delivery options:

• Outdoor Drop-Off – Free, delivered to your door.
• Indoor Drop-Off – Available in Houston only.
• Room of Choice Delivery – $149, available in Texas.
• White Glove Delivery – $299, available outside Houston city limits & Louisiana (includes full assembly).
• In-Store Pickup – Free at our warehouse.

5. How long does delivery take?

Delivery times vary based on location and item availability. We will contact you to schedule an appointment-based delivery.

6. Do you deliver outside of Texas?

Currently, we offer White Glove Delivery to Louisiana. For shipping to other states, please contact us for availability.

7. Can I pick up my order?

Yes! You can choose free in-store pickup at our warehouse. Once your order is ready, we will notify you for pickup.

Returns & Exchanges

8. What is your return policy?

All sales are final unless the item is damaged or defective upon delivery. Please inspect your order upon arrival and contact us immediately if there are any issues.

9. What if my furniture arrives damaged?

If your furniture arrives damaged, please document the issue with photos and contact us within 24 hours so we can resolve the problem.

Product Information

10. Are the colors of the furniture exactly as shown online?

We strive to display accurate colors, but variations may occur due to screen settings and lighting.

11. Do you offer custom furniture orders?

At this time, we only offer items from our available inventory and do not take custom orders.